"The Perfect Experience Every Time"
20:05 04 Jul 23Got water softener installed recently by engineer Tomasz. I am very satisfied with his work. He went extra mile and managed to fit the unit into small undersink space. Softener works fine, no leaks. I highly recommend.
09:43 01 Jul 23I had a system installed this week by EWT. The installer was very professional and informative. So far very happy.
Brian O Keeffe
08:09 27 Sep 23Found Claire to be very knowledgeable and courteous when dealing with my queries.
Dr. Gurusharan Singh Gogna
10:39 25 Sep 23Great experience with the purchase and installation of the water softner and drinking system. It is giving us a good quality water. It was wonderful dealing with Clare from Ewt team. Thanks
13:32 17 Sep 23Great service
12:49 13 Sep 23Excellent customer service. Top quality product with superb back up service. Claire was so helpful and really professional.
14:06 12 Sep 23Dealt with Claire. This is my second time having their products installed in separate homes. She was easy to deal with and knowledgeable on their products
12:27 11 Sep 23Recommend! Pretty good customer service
12:09 10 Sep 23Had my water softener installed and we love it I dealt with a lady Claire over the phone who was so lovely and professional thank you
20:00 08 Sep 23Excellent experience with this company from start to finish. Very professional and engineer Rob was a gentleman. Definitely recommend.
11:43 08 Sep 23Abbie
20:47 06 Sep 23Clare was excellent in the customer today in reorganizing the booking. She was very prompt in her reply and made my day very easy. Thank you Sivakumar M
13:49 01 Sep 23My conversation with Abbie was a lot quicker and easier than having to wade through a web site that doesn't even give me the opportunity to book an annual service as a direct debit customer.
11:20 31 Aug 23The person who helped me was very professional and knowable to all my questions and problems a very helpful man thank you.
Andrea Marie Cruz
15:52 30 Aug 23Prompt communication. Abbie is very helpful in answering all my queries 🙂 Great customer service!
15:44 28 Aug 23Efficient & problem free, highly recommended
10:59 24 Aug 23Excellent communication and very helpful
15:34 22 Aug 23Abbie has been wonderful and very helpful in organising the water filter. Thank you.
05:53 14 Aug 23It takes time to get your appointment for installation. However, smooth Installation, was done well on time. Engineer Vladimir was a gentleman.
Andre Bunemer Lopes
07:42 12 Aug 23Great experience in purchasing and maintain their water softeners. Great water taste and quality.
12:48 10 Aug 23Abbie was extremely helpful and reorganised our appointment to suit our needs. Thanks Abbie
21:43 08 Aug 23Abbie was very helpful in helping me to organise a service for my EWT system.
13:10 08 Aug 23Great customer service, very quick to respond and very helpful - I was communicating with Abbie. Engineer was Dalibor, came on time, gave a professional run down and reliable recommendations. Very happy with this service
Damian o Hanlon
06:34 05 Aug 23Super Job !Great experience with this company, very easy to book online, super fast response, the engineer Tomas was very good, very neat work, explained everything and left the place clean and tidy, would highly recommended. 5 stars
11:19 04 Aug 23I would like to say that the service I received from them each years have been excellent there hasn't been any issues or problems the engineer that comes make sure that he clears up and leaves everything spotless "thank you for the service" I enjoy... every year also you get 10 salt bags are left when you take out the annual service. R Chauhan From Harrow.read more
11:26 03 Aug 23Very professional service and excellent communication from start to finish. Claire was very helpful and informative throughout.
17:36 31 Jul 23Booking service was a very simple process
15:10 31 Jul 23Installation was quick and no mess left. Customer service are always friendly and helpful.
11:25 28 Jul 23Very quick and professional service, amazing communication
20:15 27 Jul 23Dealt with Abbie. Very pleasant and helpful.
17:45 27 Jul 23Dealing with Abbie on the phone , very polite and up beat , other operators could learn from her , thanks again steven
13:28 27 Jul 23Vladimir did the installation. Very good service in arranging the installation. Excellent, speedy and clean actual installation. Vladimir was very helpful and professional. Highly recommend.
13:01 27 Jul 23I rang today to make a booking for service and Claire from customer care was very friendly and responsive, such a pleasure to talk with. I would highly recommend them.
09:46 26 Jul 23Had my water softener installed by Vladimir today. He was very friendly, informative and quick. He did a great job.
17:51 25 Jul 23Very pleased with my new water softener and tri-flow tap. Super service from the EWT team. The booking process was seamless and quick. Vladimir was brilliant on the day, very efficient and super helpful. Installation took about 1 hour, he kindly... modified my sink cupboard shelf to accommodate the unit and then took the time to talk me through everything I needed to know. I received receipt instantly following payment. Have noticed immediate improvements in water quality. Would highly recommend.read more
13:23 25 Jul 23Abbey was quick to respond and friendly 😊
11:50 25 Jul 23Abbie was very helpful in resolving the issue I had. Her assistance was much appreciated.
17:22 22 Jul 23Abbie was clear,polite and efficient in dealing with my request. Shortly after my call with her, I received notice of the expected appointment.
16:10 22 Jul 23Thanks to Abbie for helping us to understand the product as per my requirements.We would recommend EWT for choosing water softener and RO system.
17:32 21 Jul 23Water softener was overfilling due a part which was broken. Called ewt, they send a professional engineer to look after it, service was done very well. Problem is sorted now.
21:06 20 Jul 23Our water 💧 is lovely, free of limescale, the kettle is clean and washing is easier. Engineers are knowledgeable and competent. Will definitely 💯 recommend 👌 👍🏽
09:37 20 Jul 23Great customer service and products, highly recommended
08:37 20 Jul 23Always there to help and set up call outs or services
13:11 19 Jul 23Dealt with Abbie. Very quick and responsive. Very happy with the support service
16:34 13 Jul 23Abbie was good and helped me in the ask.
18:21 08 Jul 23I had the pleasure of dealing with a lady called Deirdre when i rang the other day to organise a service for my father. She was so helpful and couldn't do enough for me. She is credit to your company and an absolute please to deal with
11:46 07 Jul 23Excellent response and action from Claire, who explained well about the product answered all my quires and booked the product within no time.
11:05 07 Jul 23Abbie was extremely helpful with my query
09:46 07 Jul 23The overall experience with them was mixed I would say but positive most of the time. There are a few people I would like to appreciate here for the way my case was dealt. Abby the CS agent who helped me re-schedule our appointment after all the... goof-up the first time and then the engineer who set everything up - Dali. He is surely one of the best employees they have and should be given a nice bonus and raise, make him your engineers trainer I would say. The product is working fine as of now and the review I have had from others for this company is also good.read more
08:39 07 Jul 23Tiernan answered my call and gave me the advice and direction I needed, swiftly and efficiently
08:37 07 Jul 23Thanks to Deirdre! Very helpful in solving a problem for us.
10:14 06 Jul 23Deirdre was exceptionally helpful
09:24 06 Jul 23Spoke to Tiernan about a recent order and he was able to reassure me that the order I placed was the product that I need and that it will do everything I want it too. Thank you.
13:16 05 Jul 23Customer Service and technical teams are very good and easy to work. I would strongly recommend
08:06 05 Jul 23Happy with customer service when speaking with Abbie. It would be good when speaking with an agent if a service time could be given over the phone instead of waiting for text/email.
Yvonne Uí Raghallaigh
07:58 05 Jul 23Abbie was so helpful and understanding in my needs
20:17 04 Jul 23Happy with the softener and drinking water filter. Tomasz who installed the system was very profesional and did a great job. Also would like to thank Abbie for advising on different water treatment solutions
18:55 03 Jul 23The lady was very helpful and cleared my doubts. Really appreciate her patience and customer service.
14:50 03 Jul 23Great installer Vladimirs. Quick, friendly and profesional.
12:09 03 Jul 23Was a pleasure to have Vladimir install a water softener in my home. I highly recommend Vladimir
09:08 02 Jul 23Quick and efficient scheduled replacement of the filter. We have been with EWT for years now and we love the quality and taste of the water.
08:22 30 Jun 23Abbie, who called for payment, was smart, pleasant and efficient. The engineer who installed the unit, Thomas K, was stunningly good. He was fast and efficient and did a good job cleaning up as he went. And he re-fashioned the shelf alongside the... new unit under the kitchen sink so everything fits fine. He answered my questions. And he wore the mask I gave him because of the Covid epidemic. First-class service.read more
17:03 29 Jun 23Deirdre could not have been more helpful in getting my issue under control
07:19 28 Jun 23Excellent service replace the tap due to a leak and response was fantastic within a couple of hours of phoning in with the problem leak
16:52 27 Jun 23I have spoke with Ms Abbie shy was very nice and helpful
21:15 26 Jun 23I spoke with Deirdre on the phone to book the service on my water softener she was very helpful and went into detail with on everything with me
Ann Marie Mccann
14:00 26 Jun 23Abbie was brilliant sorting out my service today
19:30 23 Jun 23Paul very clear and helpful
10:07 23 Jun 23I dealt with Tienan who has excellent organisational skills. He followed up on an issue that I had and sorted it with easeHis phone manner is impeccable.
20:55 22 Jun 23Very happy with the customer service, especially Tiernan, who followed up on every aspect of my concerns. Hopefully every interaction with EWT will be this good.
15:08 22 Jun 23Happy with the product and the service overall. Abbie from the customer service team was super prompt in sorting out an issue I had with my order as soon as I raised it !!
10:08 21 Jun 23Excellent customer service from Deirdre. Very pleasant to deal with.
13:38 20 Jun 23Deirdre was a pleasure to deal with and solved my issue promptly