How our money back guarantee works
Freedom to change your mind
We’ll collect your Water System free of charge
No hidden charges
100% of your money back, no matter how you paid
Frequently Asked Questions
We’d love to hear why and try and help fix any issues. Our customer services team is on hand and answers the phone on average within 90 seconds. If they are unable to help resolve your issue they will happily arrange collection and a refund.
Typically we will aim to collect 5-to-10 days from you contacting us. Our team will work with you to arrange a convenient date (Mon – Fri 8 am to 5 pm).
We’ll contact you the evening before collection to give you a 2-hour time slot.
If you do want to cancel, you just need to notify us within 30 days of installation. Collection may be outside of 30 days, but it will not impact your refund.
Our specially-trained engineer will neatly remove the flexi cable which is connected to your mains water supply. If a hole has been made through the countertop we will use a color-matched silicone putty to fill the hole.
If your Water System is damaged beyond normal wear and tear you may be liable for the cost of the repairs before we can refund your payment. In the rare event significant damage has been caused, we may not be able to offer a refund.
As soon as we’ve collected your system it goes for a quick damage check, a process that takes about 2-3 days.
As soon as this is complete, we will issue your refund.
Just be aware that, depending on who you bank with, this can take up to 5 working days for the money to reach your account.
No. We offer interest-free payment solutions with NO credit check and so no matter if you choose to cancel it will not impact your credit score.